nbaj Privacy Policy
How your personal information is collected, stored, and kept secure — nbaj clearly states that commitment here.
Introduction and Applicability
nbaj ("we", "our", or "platform") is a trusted online gaming platform in Bangladesh. This privacy policy ("policy") explains what information we collect, how we use that information, and how we keep it secure when you visit the nbaj.cam website or use our services.
By accessing or using our platform, you agree to this privacy policy. If you do not agree with any part of this policy, please refrain from using our platform. This policy should be read together with our Terms and Conditions.
nbaj is operated for individuals aged 21 and above only. We do not knowingly collect personal information from minors. If we become aware that someone under the age of 21 has provided information, that information will be deleted immediately.
What Information We Collect
nbaj collects your information in various ways. The categories of information collected are described below:
Information You Provide Directly
When you register an account, log in, or contact us, the information you provide yourself includes:
- Full name
- Mobile number
- Email address
- Date of birth (for age verification)
- National ID card or passport details (for identity verification)
- Financial transaction information (bKash, Nagad, Rocket number)
Automatically Collected Information
When you use our website, the following is collected automatically:
- IP address
- Browser type and version
- Device type and operating system
- Website usage time and duration
- Pages visited and navigation patterns
- Data obtained from cookies and similar tracking technologies
Gaming Activity Information
To ensure your gaming experience and the fairness of the platform, we collect:
- Betting history and amounts
- Win and loss records
- Preferred games and categories
- Bonus usage history
- Participation details for promotional offers
Transaction Information
What is needed to process financial transactions and prevent financial crime:
- Deposit amounts and methods
- Withdrawal amounts and methods
- Transaction dates and times
- Payment service reference numbers
- Transaction status
How We Use Your Information
nbaj uses your information for legitimate purposes consistent with this privacy policy. The main purposes for which we use your information are detailed below:
Service Delivery and Operations
- Creating and managing your account
- Providing gaming services without interruption
- Processing deposit and withdrawal transactions
- Providing bonuses and promotional offers
- Resolving technical issues on the platform
Security and Compliance
- Verifying identity and confirming age
- Preventing fraud and money laundering
- Preventing unauthorized access to accounts
- Monitoring responsible gaming
- Meeting legal and regulatory obligations
Communication and Support
- Providing 24/7 live chat support to answer your questions
- Notifying you of important account updates
- Informing you about new promotions and offers (with your consent)
- Sending security alerts
Improvement and Analytics
- Improving the quality of the website and services
- Personalizing the user experience
- Introducing new games and features
- Analyzing platform performance
Sharing Information with Third Parties
nbaj does not sell or rent your personal information. However, we may share information with third parties in the limited circumstances below:
Service Provider Partners
We work with trusted third-party service providers who perform specific tasks on our behalf. This includes payment processing (bKash, Nagad, Rocket), technical infrastructure, game software providers, and customer support tools. These partners are required to operate under strict confidentiality agreements and may only use information for specified purposes.
Legal Obligations
We may be required to disclose necessary information when required by law, in response to valid requests from government or regulatory authorities, or by court order. Information may also be disclosed to comply with anti-money laundering (AML) and counter-terrorism financing (CFT) regulations.
What We Never Do
- Sell your information to third parties
- Share your information for advertising purposes
- Disclose non-essential information without your permission
- Provide your financial information to unauthorized parties
Cookies and Tracking Technologies
nbaj uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.
Essential Cookies
Essential for the core functionality of the platform. Used to maintain login sessions and ensure security.
Functional Cookies
Remember your preferences, such as language selection and account settings, to improve the user experience.
Analytics Cookies
Help analyze site performance and traffic to understand how users use our site.
Cookie Controls
You can control or delete cookies from your browser settings. However, disabling essential cookies may make some services unavailable.
Data Security Measures
nbaj has implemented industry-standard technical and organizational measures to protect your personal information. Our security framework is described below:
Technical Safeguards
- SSL (Secure Socket Layer) encryption — all data transmissions are secured
- 256-bit encryption technology in use
- Firewall and intrusion detection systems
- Regular security audits and penetration testing
- Data stored in a secure server environment
Organizational Safeguards
- Limited access — only authorized personnel can view information
- Staff privacy and security training
- Data access logs recorded and monitored
- Strict password and authentication policies
- Regular policy reviews and updates
Our Response to a Data Breach
If a data breach occurs, nbaj will take immediate action and notify affected users in accordance with applicable law. Report any security concerns directly to our support team.
Data Retention Period
nbaj retains your personal information for as long as it is needed. We consider the following when determining the retention period:
- Account information: For as long as your account is active and then for the period required under applicable law.
- Transaction information: Generally retained for five to seven years in compliance with financial regulations.
- Gaming history: For the period required for dispute resolution and to meet regulatory standards.
- Support communications: For a limited period to ensure service quality.
- Marketing consent: Until you withdraw your consent.
After the specified retention period, information is securely deleted or anonymized in a way that makes it impossible to identify you.
Your Rights & Choices
You have some important rights over your personal information. nbaj respects these rights and helps you exercise them:
Right to Access
You can find out at any time what information we hold about you and how we use it.
Right to Correction
If your information is incorrect or incomplete, you have the right to request a correction.
Right to Deletion
In certain circumstances you may request that your information be deleted, though this may not apply where legal obligations exist.
Right to Restrict Processing
In certain circumstances you may ask us to restrict the processing of your information.
Marketing Opt-Out
You can opt out of promotional communications at any time by contacting our support team.
Right to Data Portability
You may request a copy of your information, which will be provided in a common format.
How to Exercise Your Rights
To exercise any of your rights or for any questions about your information, contact us via our 24/7 live chat or by email at [email protected]. We will respond to your request within a reasonable time.
Privacy of Children & Minors
nbaj's services are exclusively for individuals aged 21 and above. We do not intentionally collect personal information from minors.
If a parent or legal guardian believes their child has provided personal information on our platform, please contact us immediately. We will remove that information from our systems as quickly as possible.
We follow an age verification process during account registration and minors are not permitted to open an account.
Policy Changes & Updates
nbaj may update this privacy policy from time to time. Changes may occur due to expansion of services, adoption of new technology, legal changes, or changes in our business operations.
How You Will Be Notified of Changes
- The "Last Updated" date at the top of this page will be changed.
- For significant changes, a notification will be sent to your registered email or account.
- Continued use of the platform after changes have been made will be considered acceptance of the updated policy.
We recommend that you review this privacy policy regularly. If you do not agree with any changes, please contact us or request that your account be closed.
Contact Us
Privacy-Related Contact
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our team provides support in Bengali 24/7.
[email protected]
24/7 support available in Bengali
Privacy-related requests are answered as quickly as possible
Any security-related issues are handled on a priority basis
To exercise your privacy rights, be prepared to provide your account information for identity verification.
Related Documents
Read our other legal and informational pages